Privacy Policy

Privacy Policy

Website Owner's Information

In compliance with applicable regulations on the protection of personal data, we inform you that your data will be processed by WAIT! in accordance with the purposes, storage periods, and legal bases outlined below.

Company Information:

PERSONAL DATA PROTECTION

We process your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable laws. Here are the details of our data processing activities:

Processing Purposes and Details

1. Website Functionality and Management

  • Storage Period: Until withdrawal of consent
  • Legal Basis: User consent
  • Data Type: Identifying data only
  • Disclosures/Transfers: None

2. Order Processing and Purchase Management

  • Storage Period: Duration of purchase management, including returns or complaints
  • Legal Basis: Contract execution
  • Data Type: Identifying data, address, payment data
  • Disclosures: Tax authorities, payment providers, shipping carriers, logistics providers

3. Responding to Customer Inquiries and Requests

  • Storage Period: While consent is active
  • Legal Basis: User consent
  • Data Type: Identifying data and request content
  • Disclosures/Transfers: None

4. Marketing and Newsletter Subscription

  • Storage Period: While consent is active
  • Legal Basis: User consent (opt-in)
  • Data Type: Identifying data, email address
  • Disclosures: Email marketing service providers (see below)

5. Compliance with Legal Obligations

  • Storage Period: As required by law
  • Legal Basis: Legal compliance
  • Data Type: Identifying data, transaction data
  • Disclosures: Public authorities if required

6. Administrative and Financial Obligations

  • Storage Period: 5 years for tax compliance, 10 years for documentation
  • Legal Basis: Legal compliance
  • Data Type: Financial data, transaction data

DATA SUBJECTS' RIGHTS

You have the following rights regarding your personal data:

  • Right of Access: Obtain information about your data and its processing
  • Right to Rectification: Correct inaccuracies in your data
  • Right to Restrict Processing: Limit the purposes of processing
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data, except where legal exceptions apply
  • Right to Data Portability: Receive and transfer your data in a structured format
  • Right to Object: Oppose further processing of your data

How to Exercise Your Rights

Send a written request to:

Email: hello@waitshop.co

Your request must include:

  • Your full name and identification (ID or equivalent)
  • Specific details of your request
  • Address for notifications
  • Date and signature (if sent by mail)
  • Supporting documents (if applicable)

Use a traceable method for your request.

You may also lodge a complaint with your country's data protection authority if you believe your rights have been violated.

SERVICE PROVIDERS AND DATA TRANSFERS

Payment Processing

Data shared during payment is processed by our payment service providers in compliance with their respective privacy policies:

  • Shopify Payments
  • Stripe

Email Marketing

We use Klaviyo to manage our email and SMS campaigns. Your newsletter consent data is processed in accordance with Klaviyo's privacy policy.

Analytics and Tracking

We use analytics tools to understand user behavior and improve our site. This includes:

  • Google Analytics (anonymized data)
  • Shopify Analytics

SOCIAL MEDIA

WAIT! manages profiles on Instagram, TikTok, Pinterest, and other platforms to promote its products and services. By interacting with our profiles, you authorize the limited use of your public profile data (replies, direct messages).

You can control your privacy settings on each platform. Content shared on our profiles must comply with law and ethical standards. Non-compliant content will be removed, and users may be blocked.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses essential and non-essential cookies to function properly and improve your experience. You can control your cookie preferences when you first visit the site.

DATA RETENTION PERIODS

Unless otherwise stated, your data is retained for:

  • Navigation Data: Until cookie deletion
  • Customer Accounts: Until account deletion or prolonged inactivity
  • Payment Data: In accordance with legal requirements (typically 5 years)
  • Marketing Data: While consent remains active

DATA SECURITY

WAIT! implements appropriate technical and organizational measures to protect your data against unauthorized access, modification, or deletion.

CHANGES TO THIS POLICY

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with the update date. Your continued use of the site after modifications constitutes your acceptance of the updated policy.

CONTACT US

For any questions regarding this privacy policy or the processing of your personal data, please contact us at:

Email: hello@waitshop.co